Microsoft Dynamics CRM Training Options
 
 
 
 
TekSource offers a full range of Microsoft Dynamics CRM training options for organizations implementing a Dynamics CRM Solution for the first time or for organizations who are upgrading to the latest CRM version.
 
Our curriculum covers End User training for sales and customer service personnel through to Administration and Development roles within your organization.  
 
TekSource will work with your organization to determine the training programs most suited to your specific instance utilizing the best of both Microsoft Official Curriculum and our own in-house developed courses available exclusively from TekSource.
 
 
 End-user Microsoft Dynamics CRM 2016 training options

Course Name

Course Description

Course Outline

Dynamics CRM 2016 for the End User 

This course is intended as an introduction for individuals that plan to use Microsoft Dynamics CRM 2016 in their organization.

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Dynamics CRM 2016 - Sales Management

The Sales Management course provides information on the full functionality of the Sales functionality of Microsoft Dynamics CRM 2016. It provides information about various customer scenarios, lead through opportunity management, product catalog management, sales transaction processing, goal management, and sales analysis

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Dynamics CRM 2016 - Customer Service

 The Dynamics CRM Customer Service course focuses on how an organization can nurture customer satisfaction through automation of business processes. It provides an insight into all of the powerful Customer Service and Service Scheduling functionality capabilities within Dynamics CRM 2016

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Field One Solutions for Dynamics CRM 2016 This course is intended for individuals that plan to use FieldOne Sky Solution with Dynamics CRM 2016 in their organization.  Click here for full Course Outline

  

 Advanced Administration and IT Professional Training options

Course Name

Course Description

Course Outline

Dynamics CRM 2016 -Customization & Configuration                                              

This course provides students with the tools to customize and configure a Dynamic CRM implementation. The focus is on the using and understanding how the platform tools that are provided can be leveraged to create custom objects, modify the user interface, automate tasks, and other specific customizations.

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Dynamics CRM 2016 - Installation & Deployment 

 This course provides individuals with the skills to install Microsoft Dynamics CRM 2016. Additionally, this course focuses on the components used within a Microsoft Dynamics CRM deployment and the installation instructions for the primary Microsoft Dynamics CRM components: Microsoft Dynamics CRM Server, the E-Mail Router, and Microsoft Dynamics CRM for Office Outlook. 

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Dynamics CRM 2016 - Extending CRM

 Extending CRM 2016 is focused on extension methods documented in the Microsoft Dynamics CRM SDK. It provides instruction on the use of a number of Common Platform Operations, on how to query and execute these operations, as well as on developing a concise understanding of business process including Workflows, Actions, Custom Workflow Activities, and Business Process Flows. The course also describes how to use Plug-ins, integration of CRM with Azure ServiceBus, application event programming, client extensions and web resources. 

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Dynamics CRM 2016 - Power User Reporting Reporting in CRM 2016 will teach you five things: Advanced Find views and charts, reports using the built-in report wizard, custom CRM reports with SSRS, Power View and using Excel PowerPivot to analyze your CRM data. You will leave with all the necessary knowledge and resources to create powerful analytics from your CRM system. Click here for full Course Outline

 Adoxio Online Portal Training

Course Name

Course Description

Course Outline

Adoxio Online Portal Training                                     

This training course provides an overview of Adxstudio Portals, their capabilities and integration with Microsoft Dynamics CRM. Topics covered include: Styling and User Configuration, Entity forms, lists & permissions, and portal development.