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TVOICE: Troubleshooting Cisco Unified Communications Systems v9.0

Live Online Training

The virtual environment we use enhances the learners training while providing the flexibility to join our classes from anywhere in the world with a browser. By logging into our virtual environments, you will feel like you are in person taking the class. A comprehensive yet simple GUI provides easy access to the instructor's presentation with a front row seat in real time.  

Lesson 1. UC Troubleshooting

  • Identifying UC Deployments
  • Troubleshooting Methodology
  • Troubleshooting and Monitoring Tools

Lesson 2. CUCM Troubleshooting

  • Common Gateway and Endpoint Registration Issues
  • CUCM Availability Issues
  • Database Replication Issues
  • LDAP Integration Issues

Lesson 3. Troubleshooting Call Setup Issues

  • Examining Call Setup Issues and Causes
  • On-Premises Single-Site Calling Issues
  • On-Net Multisite Calling Issues
  • Off-Net Calling Issues

Lesson 4. Troubleshooting SAF and CCD Issues
Lesson 5. Troubleshooting CUCM Features and Application Issues

  • Device Mobility Issues
  • Extension Mobility Issues
  • Unified Mobility Issues
  • CUCM Native Presence Issues

Lesson 6. Troubleshooting Voice Quality and Media Resources Issues

  • MOH Issues
  • MTP Issues
  • Issues with Conferences
  • Transcoder Issues
  • Issues with RSVP Agents
  • Voice Quality Issues

Labs

  • Integrating Cisco Unity Connection with Cisco Unified Communications Manager
  • Troubleshooting Gateway and Endpoint Registration Issues
  • Troubleshooting LDAP Integration Issues (Optional)
  • Troubleshooting On-Net Single-Site Calling Issues
  • Troubleshooting On-Net Multisite Calling Issues
  • Troubleshooting Off-Net Calling Issues
  • Troubleshooting Globalized Call Routing Issues
  • Troubleshooting SAF Client and Forwarder Issues
  • Troubleshooting Device Mobility Issues
  • Troubleshooting Cisco Extension Mobility Issues
  • Troubleshooting Cisco Unified Mobility Issues
  • Troubleshooting Cisco Unified Communications Manager Native Presence Issues

 

Course Registration

 

5 days
$3,495.00

 

Course Outline

 

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