Effective Business Writing
Course Content
Lesson 1: Writing Email and Other Electronic Communication
Topic 1A: Organize Your Materials
Topic 1B: Write an Email
Topic 1C: Write Instant Messages
Lesson 2: Writing Effective Business Communication
Topic 2A: Analyze Your Audience
Topic 2B: Write an Internal Announcement
Topic 2C: Write an Email Responding to Routine Requests
Topic 2D: Write an Email to Respond Positively to Customer Complaints
Topic 2E: Write Bad-News Messages
Lesson 3: Writing a Business Letter
Topic 3A: Write a Business Letter
Topic 3B: Write a Thank-You Letter
Lesson 4: Writing Business Proposals
Topic 4A: Persuade Your Audience
Topic 4B: Write an Executive Summary
Topic 4C: Use Visuals