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Instructor Led Training

ITIL® 2011 Foundation “Bridge” Program Certification Program

An effective lecture designed at achieving a clear understanding of the new ITIL® 2011 Best Practice and Service Management lifecycle model, the required knowledge and pre-requisite to prepare for the ITIL® 2011 Foundation Certification exam
• Overview of ITIL® 2011 drivers
• Key differences between ITIL® V2 and ITIL® V3 - What are the major changes?
o New concepts, definitions and terminology
o Key interfaces, processes and functions
• Overview of:
• The Service Lifecycle approach and components of each stage within the lifecycle
• The benefits of adopting ITIL® 2011 Best Practice
• The main components (the new books) within the 5 stages in the lifecycle:
o Service Strategy
o Service Design
o Service Transition
o Service Operation
o Continual Service Improvement
• Key roles and responsibilities
• Technology and Architecture considerations
• The future of ITIL® Qualification

Course Registration


2 days


Course Outline