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Microsoft End User

 

Dynamics

CRM 2016 - Customer Service

Module 01: Introduction to Service Management
Module 02: Case Management
Module 03: Knowledge Base 
Module 04: Queue Management
Module 05: Service Level Agreements
Module 06: Entitlements 
Module 07: Service Scheduling
Module 08: Interactive Service Hub
Module 09: Unified Service Desk
Module 10: Service Management Analysis
Module 11: FieldOne
Module 12: Voice of the Customer 
Module 13: Course Review 

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